> ## Documentation Index
> Fetch the complete documentation index at: https://docs.amlok.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation and refunds

> Cancel at any time, close the account at month-end, and receive all unused credits in your saved bank account.

You can cancel your AMLOK account **at any time, without a notice period**, including during the 12-month agreement. Used credits are non-refundable. AMLOK refunds the **entire unused balance**, including paid and promotional top-ups, when the account closes.

## Request cancellation

Request cancellation in the **client portal**. Enterprise clients can also use their dedicated account manager. Cancellation does not require waiting until renewal.

Keep **at least one bank account saved in the portal** for the refund, even if you funded credits by card. Confirm the account details before submitting cancellation. Do not send bank credentials or full payment details by email.

## Cancellation and month-end closure

1. When cancellation is submitted in the portal or set by your account manager, all product processing, usage deductions, and new or scheduled top-ups stop immediately. Pending processing is cancelled without another charge. The workspace is scheduled for month-end closure and deletion.
2. AMLOK reconciles the charges already posted before cancellation and any funding already in flight. No further usage deductions or top-up attempts are made during the remainder of the month.
3. **Full account closure takes place at the end of the calendar month in which cancellation was requested.** AMLOK generates the final statement, unused-credit calculation, and refund confirmation.
4. **The entire unused balance is refunded immediately at account closure** to the saved portal bank account. No separate refund request or payout instruction is needed.
5. **Workspace data is deleted after the request month is closed and all necessary final information has been generated.** Export needed records before deletion and retain the final statement and refund confirmation.

For example, a cancellation submitted on October 10 stops processing, deductions, and upcoming top-ups on October 10. Full account closure is at October month-end. The refund is issued at closure. Bank delivery can take **7-10 business days after issuance**, depending on your bank, so receipt may fall in the following month. Month-end closure does not guarantee bank receipt by month-end.

## Refund calculation

**Unused credits = available credits at closure, including successful paid and promotional top-ups and any correcting adjustments.**

Paid and promotional credits share one balance with no consumption priority. For example, a CAD 12,000.00 prepayment plus a CAD 500.00 promotional top-up, less CAD 1,100.00 of usage, leaves **CAD 11,400.00** to refund.

Charges posted before cancellation remain consumed credits. Unfinished processing creates no deduction after cancellation. Scheduled or unsubmitted funding payments are cancelled immediately. A payment already submitted to a bank or card processor may still settle; any resulting unused credits are included in the refund or reconciled and returned separately if settlement occurs later. Correcting an erroneous charge is separate from refunding correctly billed usage.

AMLOK does not deduct withdrawal fees, refund fees, or remaining minimum-term obligations from the unused-credit refund. The annual payment schedule does not prevent cancellation during the year.

The account owner is responsible for requesting cancellation and preparing any dependent workflows for the immediate stop. AMLOK is not responsible for workflows disrupted by the account owner's cancellation.

## Refund destination and delivery

The refund goes to the saved portal bank account, including for card-funded credits. Use an account belonging to the customer named in the agreement. AMLOK confirms the destination during closure processing.

If the bank rejects or returns a refund, the unpaid amount remains owed. AMLOK coordinates corrected bank instructions and reissues that amount without duplicating the refund or reactivating the account. Retain your final statement and refund reference for this follow-up.

Contact [support@amlok.tech](mailto:support@amlok.tech) or your enterprise account manager for delivery assistance. Any currency conversion follows the agreed methodology.

The public API provides credit reports and exports while the workspace is available. It does not provide cancellation, refund-request, payout, transfer, or payment-setting commands. Export reports before workspace deletion; deleted workspace records are no longer available through the API.

AMLOK retains only the necessary final billing, refund, and bank-return records separately from the deleted workspace to reconcile the refund and resolve delivery issues. These records do not retain borrower source data, documents, or analysis outputs and do not keep the workspace or its API access active.


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