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Email support@amlok.tech from your business email address. This link opens your email application; your request is sent only when you send the message. Use a subject such as [P2] Insights - underwriting job not completing. Choose a severity based on business impact. For a production outage with no workaround, start the subject with [P1] Production incident and include an available incident contact.

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Include these details

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After you submit

Keep replies in the same email thread and include any support reference provided. AMLOK reviews the impact, confirms priority, requests missing diagnostics where necessary, and provides the next step. An automated acknowledgment is not the initial human response measured by the SLA. If impact increases, reply with Escalation requested, the new impact, and your support reference. Follow severity and escalation. Avoid opening duplicate tickets for the same incident.

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Billing and account requests

For a usage discrepancy, include the statement period and usage or ledger references. For a payment missing from your credit report, include the existing payment or statement reference. Support will investigate the reporting discrepancy. Manage payment methods and top-up settings in the client portal; those controls are not part of the public API. Request cancellation in the client portal. Enterprise clients can also use their dedicated account manager. Contact support for help with portal access or routing an agreement or renewal question. A support message does not itself close the account or change your agreement.